COMMUNICATION/TRAINING AND OCM-THE PERFECT BLEND ‘THE SECRET TO SUCCESSFUL PROJECTS’

Too many projects fail company expectations, although technology deployment succeeds. Sadly, this is actually a company failure. How does this happen?

Deployed new platforms and/or business processes and workflows, must be understood by end-users and adapted. End users need to connect the “new-ness” to their job functions or…the money and time spent was truly wasted. Yet, we still use old training communication and OCM techniques, a week or two before go-live dates to “prepare” the EU population….and retention percentages are extremely low…it simply does not work well at all.
But, using an enhanced group of blended principles and techniques, and the “Tech Byte” vehicle, retention percentages are increased 3-4 times on the day of go-live. Instead of pounding training and ‘what you need” into heads in four or eight hour sessions, a week or two before the launch day, the ‘Tech Byte” methodology, allows the end user a longer “digestion, assessment and connection period”…so when the launch day arrives…the end-user is ready to go…..they “get-it”!

From an overview, Communication, Training and the OCM components are blended into focused easy to understand and play and replay [on a phone, a Fablet or laptop] audio/video learning ‘tech bytes’ that describe new ideas, demonstrates their validity and challenges the viewer. Developed in sequential format, these blended videos are no longer than 3 minutes allow all three learning styles in be enabled, and activate the mind to take ‘pictures’ and formulate connections to the End-User’s present job requirements.
Simply, put, the customized technique allows the learner to leverage their mind creating indelible content and impressions for future knowledge building and application and increased job 'efficiencies'.

The results are stunning….. End-user testing performs exactly at the opposite end of the spectrum…..from what has been acceptable….with 1 week or less ramp-ups....a '5X' to '10x'  effective difference. Results that clearly demonstrate retention of details, processes and logical arguments for the new platform changes. Results that the company needs for a company-wide success…not just a successful IT deployment.

 

 

 

 

 

 

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